Shipping Policy Realchems

1. Order processing

Orders are processed on business days (Monday–Friday, excluding public holidays).

Processing times shown on the website are indicative, not guaranteed.

Orders are shipped from the Netherlands, unless stated otherwise.

2. Shipping methods

Available shipping options are displayed at checkout and may vary by destination, order value, product type, and local restrictions.

Untracked shipping

• Does not include tracking.
• Once dispatched, the shipment cannot be traced.
• Choosing untracked shipping means you accept a higher delivery risk and limited investigation options.

Tracked shipping

• Includes a tracking code provided by the carrier.
• Tracking updates depend on the carrier’s systems and scans.
• Tracked shipping may allow investigation requests within the carrier’s rules and timelines.

Not all shipping methods are available to all destinations.

3. Delivery times

Estimated delivery times (where shown) are approximations only and may vary due to:

• carrier operations,
• customs inspections,
• public holidays,
• weather conditions,
• destination-specific controls.

Delays do not automatically constitute loss.

4. Address responsibility

You are responsible for providing a complete and accurate delivery address.

Orders shipped to an incorrect or incomplete address provided by you are sent at your risk.

If you notice an address error, contact support immediately. Changes are not guaranteed once processing has started.

5. Customs, import, and border controls

International shipments may be inspected, delayed, refused, or seized by customs or other authorities.

You are solely responsible for ensuring that ordered products are legal to import and possess in your country or region.

We cannot influence customs decisions or border control outcomes.

6. Country and product restrictions

Shipping availability depends on destination and product type.

If checkout does not allow shipping to your selected country, we cannot ship that order.

Certain destinations or product categories may be excluded or restricted without prior notice.

7. Discreet packaging

Orders are packaged discreetly. External packaging does not indicate the nature of the contents.

Packaging methods may change over time based on logistics and supplier availability.

8. Delivery issues and investigations

If you experience a delivery issue (for example: delayed tracking, marked as delivered but not received, or returned to sender), you must contact support with your order ID and relevant details.

Investigations depend on the shipping method used and carrier policies.

Providing information does not guarantee a specific outcome.

We do not guarantee replacement, reshipment, or compensation.

9. Not collected or refused shipments

If a tracked shipment is not collected, refused, or cannot be delivered due to circumstances within your control, it is your responsibility. Such shipments are not automatically resent.

10. Shipping costs

Shipping prices are shown at checkout and may change over time due to carrier pricing, destination, or logistical factors.

Free shipping thresholds (if offered) are displayed during checkout and may be modified without prior notice.

11. No returns

We do not accept returns. Please review the Return Policy before placing an order.

12. Contact

For shipping-related questions, contact us via the official support channels on Realchems and include your order ID.