Frequently asked questions

Where do you ship from?

We ship from the Netherlands.

Which countries do you ship to?

We ship many of our products worldwide. We ship research chemicals worldwide with the exception of the UK, USA, Austria & Italy. Please make sure the products you choose are legal in your country before ordering. We cannot be held responsible, stick to the law.

Do you offer tracking worldwide?

Yes. Everywhere that we ship to, we can track a package to.

What packaging do you use?

We use plain bubbler mailers as discreet packaging with no reference to research chemicals or Realchems on the label. Everything gets sent as a letter.

What payment methods do you accept?

BTC, BTG, LTC, DASH, ETH, Western Union, BNB (Binance) currencies, Monero and Direct Bank Transfer.

Where do I find the cryptoaddress to send altcoin payment to?

The address is provided to you at checkout, please use to calculate the cost in Euros. Please pay the correct amount immediately after placing your order, underpayments will go on hold. Send transaction ID (long code) to when you’ve sent the funds.

Do you offer free samples?

We do not. Requests via our Customer Service will be ignored. However, please note that every order above €40 gets a free gift to choose from at the checkout.

I have paid and sent proof of payment but not received a shipping confirmation?

Bank transfers and Western Union payments can take up to 5 working days. Crypto payments are instant but can take a day to administrate. We will do our best to ship your order as fast as possible. Thank you in advance for your patience!

When will my order arrive?

This depends on the postal service. Our shipping page has indepth information regarding delivery times as well as other helpful information to know before placing an order with us.

What if my order does not arrive?

If you have chosen a tracked and insured shipping option, your order will be reshipped if it has not arrived three weeks after shipping, unless it has been seized by customs. Your order will not be reshipped if it was shipped by airmail or POSTNLTRACKED. These services are at your own risk.

Where is my order/shipping confirmation email?

If you have not received a confirmation email then please check your spam box. If you still have not received it then it may not go out until your payment has been confirmed.

Where is my tracking number?

Your tracking number will be attached to your order or shipment email, this may land in your spam folder. Trackers may not be updated until the following morning depending on volume of orders.

How do I track my order?

You can track your package online, using the tracking number provided to you via email.

For DHL:

Havent found the answer you’re looking for?

Contact us directly! Email or use our LiveChat.

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