AIRMAIL (regular mail, standard mail) €4.99 - untracked, uninsured, no signature, risky shipping method and can take up to 25 working days within EU, 35 working days outside of the EU
DHL €12-16.99 - tracked, insured. Can take up 10 working days, not available outside of the EU.
POSTNLTRACKED €16.99-€22.99 - tracked, uninsured, for selected countries only. Delivery can take up to 15 working days within the EU, 25 working days outside of EU
AIRMAIL: uninsured, therefore no reships are offered with this method.
Once the package has left our doors, we have no control over it. Airmail is just your address and stamps. However, if it’s not with you after the allotted amount of time, then please let us know by contacting us via e-mail or chat.
DHL: insured, eligible for a lost claim and reship.
If if there is something seemingly unusual about your tracking or it’s not with you within 10 working days then let us know, we will need to open a claim for you, to do this we need to inform DPD of the contents of the package (we need your approval to do this), once we have your approval, we then have 2 weeks to get this moving, if we can’t get it moving in this time then we will reship to an alternative address.
POSTNLTRACKED: uninsured, 50% reship/store credit
This is an uninsured shipping option however, if it is not with you after 35 working days, we will reship 50% to an alternative address (once), or we will give you 50% refund in store credit.
Due to the nature of our products, we do not accept returns. All orders are final. Please be patient whilst your package is in transit. To our deepest regret, we cannot influence postal services operations.
MINIMUM SPEND FOR FREE SHIPPING
Our products are shipped in sealed mylar foil bags to protect the material until use. As for stealth, we do ship our blotters in vacuumed sealed mylar bags. As for other forms, such as pellets and powder,s we do ship them in ziplock bags. All products are correctly labeled, but there is no reference to the chemical name or Real Chems on the outer packaging. We have excellent stealth but for specifics please email us at [email protected].
With all shipments stealth and integrity of the product is our main priority, we always ship research chemicals separately from other items (such as CBD products and merchandise) and in how many packages are necessary.
All orders are originally shipped from the Netherlands. We ship research chemicals worldwide with the exception of the UK, USA & Austria. Under no circumstances will we ship research chemicals to these countries so please do not ask. All other products but research chemicals can be ordered to these countries
We ship Monday to Friday. We endeavor to dispatch packages as quickly as possible and customers can expect orders to be dispatched within two business days after receipt of payment.
In case any questions or concerns arise, please feel free to e-mail us at [email protected] and we will get back to you as soon as possible.