Return Policy Realchems

1. General rule: all sales are final

All products sold on Realchems are final sale.

We do not accept returns, exchanges, or cancellations once an order has been confirmed and processed, except where mandatory law explicitly requires otherwise.

2. No right of return

To the maximum extent permitted by applicable law:

• Products cannot be returned after delivery.
• We do not offer a general right of withdrawal or cooling-off period.
• We do not accept returns based on personal preference, change of mind, or incorrect assumptions made by the customer.

3. Exceptions required by law

In jurisdictions where a statutory right of withdrawal cannot be excluded, the legal minimum may apply. Where this occurs:

• The product must remain completely unopened, unused, and in its original sealed packaging.
• The customer must strictly follow the legal procedure and timelines applicable in their jurisdiction.
• Any handling beyond what is legally permitted may void the right of withdrawal.

We do not expand these rights beyond what is legally required.

4. Perishable, sealed, and sensitive products

Certain categories of products are never eligible for return, including but not limited to:

• Products with a limited shelf life or perishable nature
• Sealed products where the seal has been broken
• Products that are used, damaged, incomplete, or altered
• Products that cannot be resold for health, hygiene, safety, or integrity reasons

These exclusions apply regardless of the reason for return.

5. Order issues are not returns

If you believe there is an issue with your order (for example: incorrect item, missing item, or visible damage on arrival), this is not treated as a return.

Instead, such cases are handled under our Order Issues & Support procedures and are reviewed case by case, based on the information you provide (e.g. photos, order details, shipping status).

Submitting an order issue does not guarantee a refund, replacement, or other outcome.

6. Cancellations and changes

Orders can only be cancelled or changed before they enter processing or dispatch.

Once processing has started or the order has been handed to the carrier, cancellation is no longer possible.

Requests must be submitted immediately via our support channels; we cannot guarantee that a request can still be acted upon.

7. Refunds

Refunds are not issued for returned products, as returns are not accepted.

Where a refund is required by mandatory law or results from an accepted order issue, it will be processed using the original payment method, unless legally required otherwise.

We do not refund shipping costs, customs charges, or third-party fees unless required by law.

8. Responsibility and contact

It is your responsibility to review this Return Policy before placing an order.

If you have questions about your order status or believe there is a legitimate issue with your delivery, please contact us via the official support channels listed on Realchems and include your order ID.