Account Policy Realchems

1. Purpose of accounts

Creating an account on Realchems (where available) allows customers to:

• place and manage orders,
• view order history,
• communicate with support more efficiently.

Accounts are provided as a convenience and are not a standalone service.

2. Account creation

You are responsible for providing accurate and complete information when creating an account.

You must keep your login credentials confidential.

You are responsible for all activity that occurs under your account.

We may refuse or restrict account creation where required for legal, compliance, security, or operational reasons.

3. Account use

You may use your account only for lawful purposes and in accordance with our policies, including the Terms & Conditions, Privacy Policy, and other applicable policies.

You must not:

• misuse the website or account functionality,
• attempt to bypass security measures,
• provide false or misleading information,
• use an account in a way that violates applicable laws or regulations.

4. Account availability

We do not guarantee uninterrupted or continuous access to accounts or account-related features. Account functionality may be limited, suspended, or unavailable due to maintenance, technical issues, or operational changes.

5. Suspension and termination

We reserve the right to restrict, suspend, or terminate an account at our discretion, including but not limited to cases involving:

• suspected fraud or misuse,
• violation of our policies,
• abusive or inappropriate behavior toward staff or systems,
• legal or regulatory requirements,
• security concerns.

We are not obligated to provide advance notice or a detailed explanation in all cases.

6. Consequences of account closure

If an account is suspended or terminated:

• access to account features may be limited or removed,
• order history may no longer be accessible through the account interface,
• existing orders and legal obligations remain subject to our applicable policies.

Account closure does not affect rights or obligations arising from completed or ongoing transactions.

7. Account deletion requests

You may request deletion of your account by contacting us via the official support channels.

Account deletion is subject to:

• verification of your identity,
• completion of any ongoing orders,
• retention of certain data where required by law or for legitimate purposes (such as accounting, fraud prevention, or dispute handling), as described in our Privacy Policy.

8. Changes to this policy

We may update this Account Policy to reflect operational, technical, or legal changes. The version published on the website applies at the time of account use.