AIRMAIL: uninsured, therefore no reships are offered with this method.

Once the package has left our doors, we have no control over it. Airmail is just your address and stamps. However, if it’s not with you after the allotted amount of time, then please let us know by contacting us via e-mail or chat.

DPD/DHL: insured, eligible for a lost claim and reship.

If if there is something seemingly unusual about your tracking or it’s not with you within 10 working days then let us know, we will need to open a claim for you, to do this we need to inform DPD of the contents of the package (we need your approval to do this), once we have your approval, we then have 2 weeks to get this moving, if we can’t get it moving in this time then we will reship to an alternative address.

POSTNLTRACKED: uninsured, 50% reship/store credit

This is an uninsured shipping option however, if it is not with you after 35 working days, we will reship 50% to an alternative address (once), or we will give you 50% refund in store credit.

INFORMAÇÕES PARA REVENDA

A maioria dos nossos produtos está disponível para revenda com descontos consideráveis. Envie um email para info(@) realchems (.) Com (remova todos os entre parênteses). Consultas sobre revenda serão respondidas em 24 horas.

Todos os e-mails sugerindo a intenção de usar os nossos produtos químicos para consumo humano são ignorados e apagados. Qualquer menção sobre doses/ alimentação para humanos ou animais ou qualquer coisa relacionada ao consumo não é aceite e por isso não responderemos a estas mensagens. E ficará proibido de usar o site ou de fazer encomendas.

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