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AIRMAIL: uninsured, therefore no reships are offered with this method.

Once the package has left our doors, we have no control over it. Airmail is just your address and stamps. However, if it’s not with you after the allotted amount of time, then please let us know by contacting us via e-mail or chat.

DPD/DHL: insured, eligible for a lost claim and reship.

If if there is something seemingly unusual about your tracking or it’s not with you within 10 working days then let us know, we will need to open a claim for you, to do this we need to inform DPD of the contents of the package (we need your approval to do this), once we have your approval, we then have 2 weeks to get this moving, if we can’t get it moving in this time then we will reship to an alternative address.

POSTNLTRACKED: uninsured, 50% reship/store credit

This is an uninsured shipping option however, if it is not with you after 35 working days, we will reship 50% to an alternative address (once), or we will give you 50% refund in store credit.

Frequently Asked Questions

We ship from the Netherlands.

We ship worldwide. We ship research chemicals worldwide with the exception of the UK, USA & Austria. Please make sure the products you choose are legal in your country before ordering. We cannot be held responsible, stick to the law.

Yes. Everywhere that we ship to, we can track a package to.

Yes, airmail and DPD cost the same for the Netherlands and you will not be charged extra for the upgrade, just make sure you choose 'DPD' at checkout, if you choose airmail your order will still be untracked.

We use plain, discreet packaging, with no reference to research chemicals or Realchems. Everything gets sent as a letter.

BTC, BTG, LTC, DASH, ETH, Western Union, BNB (Binance) currencies, Monero and Direct Bank Transfer.

The address is provided to you at checkout, please use preev.com to calculate the cost in Euros. Please pay the correct amount immediately after placing your order, underpayments will go on hold. Send transaction ID (long code) to [email protected] when you've sent the funds. 

No. Requests will be ignored. However, know that every order above €40 gets a free gift to choose from at the checkout.

Bank transfers and Western Union payments can take up to 5 working days. Crypto payments are instant but can take a day to administrate. We will do our best to ship your order as fast as possible. Thank you for your patience! 

This depends on the service. Our shipping page has more info but for rough guides use the following estimates:

Airmail - untracked, uninsured, no reship. Up to 35 working days.

DPD/DHL - tracked, insured. Up to 10 working days ONLY for within the EU.

POSTNLTRACKED- tracked, uninsured, no reship. Delivery time varies.

These are estimates.

*Notice: This may be delayed further due to a strain on the postal services in the current pandemic.

Thanks for your understanding.

If you have chosen a tracked and insured shipping option, your order will be reshipped if it has not arrived three weeks after shipping, unless it has been seized by customs. Your order will not be reshipped if it was shipped by airmail or POSTNLTRACKED. These services are at your own risk.

If you have not received a confirmation email then please check your spam box. If you still have not received it then it may not go out until your payment has been confirmed.

Your tracking number will be attached to your order or shipment email, this may land in your spam folder. Trackers may not be updated until the following morning depending on volume of orders.

You can track your package online, using the tracking number provided to you via email.

For DHL: https://www.dhlparcel.nl/en/consumer/track-and-trace
For POSTNL: https://tracking.postnl.nl/track-and-trace/#/search

Patience young padawan.

Contact us directly! Email [email protected] or use our LiveChat.

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